Privacy Policy

Last updated: 21 October 2026

JCS Group Services respects your privacy. This policy explains how we collect, use and protect personal information when you visit our website, contact us or enquire about our services.

1. Who we are

This website is operated by JCS Poster Site Construction Ltd, trading as JCS Group Services. We are the controller of the personal information described in this policy.

To contact us about privacy or exercise your data protection rights:
Email: enquiries@jcs-psc.com
Post: JCS Poster Site Construction Ltd, 9 The Wheelwrights, Temple Farm Industrial Estate, Southend, SS2 5RD.
Telephone: 01375 855178

2. Information we collect

When you contact us, request a quotation or enquire about services or hire, we collect the information you provide. This may include your name, company, email address, telephone number, site address, service requirements and correspondence.

If you become a customer, we also process information needed to manage your work, contracts, invoices and payments. Website systems may record technical information such as IP addresses, browser details, access times and security logs.

We normally receive enquiry information directly from you. Where a colleague or another project contact supplies your details, we use them to communicate about the relevant enquiry or work. Please only include personal information relevant to your request.

3. How we use your information

We use personal information to respond to enquiries, understand your requirements, prepare quotations, arrange services or equipment hire, manage projects and customer relationships, administer invoices and payments, protect our website and systems, and meet legal obligations or handle complaints and disputes.

You choose whether to make an enquiry. If you do not supply the contact details or project information needed, we may be unable to respond, quote or provide the requested service.

4. Our lawful bases

Contract: where processing is necessary to take steps at your request before entering into a contract with you, or to perform that contract.

Legitimate interests: to respond to business enquiries, communicate with representatives of customers and suppliers, manage business relationships and protect our systems. We consider your rights and interests when relying on this basis.

Legal obligation: where processing is necessary to meet legal duties, including applicable financial record-keeping requirements.

Consent: where we ask for your permission for a particular use. You may withdraw consent by contacting us. Withdrawal does not affect the lawfulness of processing before withdrawal.

5. Marketing communications

An enquiry does not by itself mean that you have agreed to receive unrelated marketing. Where we send direct marketing, we will use an appropriate lawful basis and obtain consent where required. You can ask us to stop at any time by contacting us or using an unsubscribe option provided.

6. Sharing your information

We share relevant information only where necessary for the purposes described in this policy. Recipients may include website, hosting, email and IT support providers; contractors and suppliers involved in your requested work; accountants, insurers and professional advisers; and authorities where disclosure is required by law.

Service providers handling information on our behalf must process it under appropriate instructions and protections. External services you choose to visit, including social media platforms, operate under their own privacy policies.

7. International processing

The location of processing depends on the providers used to support our services. Where personal information is transferred outside the UK, the transfer must be covered by an applicable UK adequacy arrangement or another lawful transfer mechanism, with appropriate safeguards where required. Contact us for information about transfers relevant to your personal information and how to obtain details of any applicable safeguards.

8. How long we keep information

We retain information only for as long as needed for the purpose for which it was collected. For enquiries, this depends on whether the enquiry remains active and whether follow-up is reasonably needed. For customer and project records, we consider the length of the relationship, contractual responsibilities, applicable legal record-keeping requirements and any outstanding complaints or claims. Technical logs are retained according to operational and security needs.

When information is no longer required, we delete it securely or anonymise it. You can contact us for more information about the retention criteria applying to your records.

9. Protecting your information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access should be limited to those who need it for their work. No method of internet transmission or electronic storage is completely secure.

10. Cookies and embedded content

Cookies are small files that websites can store on your device. WordPress uses cookies for functions such as authorised user login and remembering administrator preferences.

Our contact page includes an embedded Google map. Loading or interacting with third-party content can disclose technical information, including your IP address and browser details, to the provider. The provider may also use cookies or similar technologies under its own policies. You can read Google’s Privacy Policy for more information.

You can manage cookies through your browser settings, although blocking some cookies may affect functionality. Where consent is required for optional cookies or similar technologies, it must be obtained before those technologies are used.

11. Your data protection rights

Depending on the circumstances and lawful basis, you may have rights to access your personal information, correct inaccurate information, request deletion, restrict processing or receive certain information in a portable format. Where we rely on consent, you may withdraw it at any time.

These rights are subject to applicable conditions and exceptions. Contact us using the details above to make a request. We may need information to verify your identity.

Your right to object

You can object to processing based on legitimate interests on grounds relating to your particular situation. You have an absolute right to object to the use of your personal information for direct marketing. To object, email enquiries@jcs-psc.com.

12. Complaints

If you have concerns about our use of personal information, please contact us so we can investigate. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Visit ico.org.uk/make-a-complaint for information about making a complaint.

13. Changes to this policy

We may update this policy to reflect changes to our services, practices or legal requirements. The current version will appear on this page with the date of the latest update.